Introduction

Cosmo Farmers Limited values the trust you place in us by providing your personal information. We are committed to protecting your privacy and complying with the Nigeria Data Protection Act (NDPA). This Privacy Policy outlines how we collect, use, and protect your personal data.


Scope and Applicability

This Policy applies to the processing of personal data of all individuals interacting with Cosmo Farmers Limited, including customers, associates, representatives, and service providers. It covers data collected through our websites, apps, and other services.


Collection of Personal Data

We collect personal data when you:

  • Create an account;
  • Place an order;
  • Subscribe to our newsletter;
  • Participate in surveys;
  • Contact customer support;
  • Browse our website (limited data);

The data we collect may include:

  • Name;
  • Email address;
  • Phone number;
  • Physical address;
  • Delivery address;
  • Location (with your consent);
  • Demographic information (optional);
  • Purchase history;
  • Payment information (securely processed);
  • Online identifiers (e.g., IP address);

Lawful Basis for Processing

We process your personal data only for legitimate purposes and with your consent, where required. These purposes include:

  • Processing your orders and fulfilling your requests;
  • Providing customer service and support;
  • Sending promotional offers (with your consent);
  • Personalizing your shopping experience;
  • Analyzing website traffic and user behaviour;
  • Improving our website and services;
  • Complying with legal obligations.

 

Your Rights under the NDPA

You have the following rights regarding your personal data under the NDPA:

  • Right to access your personal data;
  • Right to rectification of inaccurate data;
  • Right to erasure (deletion) of your data;
  • Right to restrict processing of your data
  • Right to data portability (transfer your data to another service);
  • Right to object to automated decision-making;
  • Right to withdraw your consent at any time;

 

Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Policy or as required by law. We will securely delete or anonymize your data when it is no longer needed.

 

Sharing of Personal Data

We may share your personal data with third-party service providers who help us deliver our services. These providers are contractually obligated to protect your data and comply with the NDPA. We will not share your data with any other third party without your consent, except as required by law.

 

Security Measures

We implement industry-standard security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. This includes encryption, secure servers, and access controls.

 

Cookies and Tracking Technologies

We use cookies and other tracking technologies to improve your experience on our website and personalize your content. You can manage your cookie preferences through your browser settings.

 

Contact Us

If you have any questions about this Privacy Policy or your rights under the NDPA, please contact our Data Protection Officer at [Te*********@****************ne.com].

 

Changes to this Policy

We may update this Privacy Policy periodically. We will notify you of any significant changes via email and post the updated version on our website.