Frequently Asked Questions
Ordering & Delivery
- Q: How do I place an order? Just click, pick, and we’ll do the rest
A: Simply browse through our selection, add your items to the cart, and proceed to checkout. We’ll handle the rest!
We understand that your needs and preferences are unique and as such we offer various channels for you to order- Phone/Whatsapp: 08184438767, On-line/Website: CosmoFarmersRetail.com, Instagram and Facebook.
- Q: How soon can I expect my delivery? Sit tight! Your delivery will be on your table before you know it!
A: Good things take time! We typically deliver within 2-3 working days (excluding Sundays), we also offer same-day and next-day delivery options, depending on your location and delivery preference. The delivery timelines and options will be indicated during check-out.
- Q: Do you offer organic produce? Absolutely! We’ve got fresh , organic goodness just for you!
A: Yes, Please check our organic offerings under – Naturalle (Organic) - Q: What if I have an issue with my order? We’ve got your back!
A: We are committed to giving you a delightful experience. If there’s any issue, contact us, and we’ll make it right. please contact us on Whatsapp:08184438767 or email us at cosmoFarmersRetail@gmail.com . Who will deliver my order?. Your Order, our Priority- delivered with precision.
Your order may be delivered by Cosmo Farmers Couriers, or by other third-party delivery couriers. You may be called prior to or on the delivery date to confirm your availability to receive your order.x
How Are Weighed Items Priced? Pay for what is weighed- simple and fair!
Prices of items that need to be weighed (e.g. fruits, vegetables, meat etc) may be guide prices or approximated to enable you make a buying decision. However, you will only be billed for the actual weight purchased; The actual price of weighed items will be clearly stated on your invoice.
. What if the items cannot be delivered? If delivery hits a snag, don’t worry- a solution is right on the way!
A. We will send a notification/reminder on the day of delivery. Please send access codes (with validity up to 7pm) stating your name/order number. If you are unavailable to take delivery, ahead of the delivery timeline, please provide an alternative delivery option using your registered mobile and stating your order number. Once we accept the address change via email/whatsapp, we will deliver to the alternative delivery address at no charge, provided the alternative option is within a 100m radius of your earlier stated address.A delivery completion notification will be sent to you.
please contact us on Whatsapp:08184438767 or email us at CosmoFarmersRetail@gmail.com.
Ordering and Order Cancellation
How can I track my order? Eager to know where your order is ? On schedule, On point, always on time!
To track your order visit or call 08184438767.
Will You Deliver To My Area? Delivery is never too far for us!
We currently serve most parts of Lagos, covering mainly central areas like- Gbagada/Ogudu, Ikeja/Ilupeju,/Magodo/ Agindigbi/Ogba/Omole, Ikoyi/Victoria Island/Oniru/lekki phase-one/Ikate/Jakande/Igbo-efon/Chevron/Ajah, Yaba/Surulere/Aguda, If your preferred delivery address is not within our current coverage area, you may provide an alternative delivery address that is centrally located (perhaps your office or the home of a relative or friend that you visit frequently).
Do Product Images Reflect Exactly What I Will Receive? What I ordered vs what I got.
While most items show actual images of what will be delivered, some images may differ slightly from what is displayed on the website. This may occur for a variety of reasons including but not limited to a new/temporary packaging design by the manufacturer, promotional items, same content but different version of an item. Some images may also be for illustration purposes only and may not exactly reflect the colour, size and shape of actual item; this is particularly relevant for fruits, vegetables and other fresh produce.
Can I Cancel My Order? Change of plans? No problem! Just let us know
When we receive customer orders, we often begin processing the order immediately by including the order in our harvest plan or in the plans of our partner farmers. Thus, once an order has been placed and paid for, Cosmo Farmers Retail is unable to accept a cancellation of the order.
How May I Contact You? Reach out , We are just a call/message away
We are always happy to hear from you. If your question has not been covered in our FAQ page, please contact us on Whatsapp:08184438767 or email us at CosmoFarmersRetail@gmail.com or visit www.cosmoFarmersRetail.com
Refunds/Returns
- Q: What if I don’t like my order?
- In the event we don’t meet our quality promise, we will offer you a refund for the item that does not meet quality standards. There are certain situations where refunds will not be provided. These include instances where customers change their minds or express dissatisfaction due to personal taste preferences. We encourage customers to choose their orders carefully to avoid such issues.
- Complaints ( Call/Whatsapp chat: 08184438767 or Email us at CosmoFarmersRetail@gmail.com or visit www.cosmoFarmersRetail.com ) must be made within 3 hours of the delivery/collection timeline. This timeframe ensures that issues are addressed while the experience is still fresh, allowing us to promptly investigate and resolve any concerns.
- Enquiries/Comments/Questions- we are always excited to hear from you. We would get back to you within 2 business days.
- Q. When should I expect my refund?
- Yes, within an hour of ordering provided it is before the cut-off time. Refunds will be processed within 3 working days to the paying account/CosmoFarmers wallet.
Do I Pay For Delivery If An Item Is Unavailable?
We go to great lengths to ensure we find all items in your order and make every effort to display an accurate list of items that are in stock and as such, in the normal course of a business day, the store may occasionally run out of some items. CosmoFarmers Retail through its Personal Shopper, will suggest complementary products based on your Shopping history and or insight from Shopping analytics. You are not obliged to select these complementary products.
What About Refunds?
If an item you ordered is unavailable, we will continue to check for the item until it is back in stock. If, after our checks, the item remains out of stock, any credit due to you will be added to your Cosmo Farmers Retail wallet or the paying bank account (whichever you prefer).
Eligibility for returns/refunds
1.1. We are committed to meeting your expectations. Refunds are available under specific conditions such as incorrect orders delivered, poor quality/damaged items, or service delays beyond reasonable expectations. We believe in maintaining high standards, and any deviations from these standards may qualify for a refund. When requesting a refund, please provide your order number, receipt, and a detailed description of the issue. Refunds will be issued through the original method of payment or as store credit.
1.1.1. No returns will be accepted, unless the product is damaged or defective (defined herein below).
1.1.2. Damaged items – any packed product having quality issues leading to deleterious or destructive effects due to physical or chemical damage, or from any other circumstances, and which renders the product unfit for consumption and / or use.
1.1.3. Defective product – a product that causes injury to a person due to either a design defect includes packaging, a manufacturing defect, or a marketing defect.
1.2. You understand and agree that certain food products may require specific storage conditions and certain instructions may be required to follow as indicated on the webpage. In any case, you are required to keep perishables refrigerated within an hour of delivery to enjoy the product in its best form and prevent spoilage, contamination of the product which may render it unfit for consumption or its intended usage. Products stored or used in conflict with such conditions and instructions shall be not eligible for Returns / Refunds.
1.3. Dents/ Scratches: We take care and exercise due caution to deliver your product(s) in the best possible manner, however, there may be times that you may receive the product(s) with minor dents or scratches including slight indentations or creasing in a shipping carton. As a general consensus, it is safe to buy and use food from dented packaging; it does, however, depend on the condition the packaging is in and the food contained inside. Please note, that minor scratches and/or dents do not affect the quality of the product(s) or its intended use and thus, is safe and fit for use and consumption. However, we suggest you inspect each of the product(s) and packaging inside for damage as well. In case of a major dent or any leakage or if you notice any opening, pinhole, then we suggest not to use the product(s) and get in touch with our customer support without delay.
1.4. Shelf life: Our Website and the product(s) itself, clearly reflects the Best Before / Expiry date or Shelf Life of each product, which indicates and means that the product is fit and safe for use and / or consumption by the date indicated on the Website and also on the Product received by you.
1.4.1. In an effort to curb the return of wholesome products which are well within the stipulated Shelf Life and also fit and safe for consumption, We shall not accept claims for the return of products within the stipulated time frame of their shelf life.
1.5. For any other items to be eligible for a refund, you have to report the quality issue/incorrect order (via email/Whatsapp including a clear picture of the item) within 3 hours of the delivery and request for a refund within 3 days of the delivery of the items. To be eligible for a return, your item must be unused, unopened and in the same condition that it was received. It must also be in the original packaging. Refund requests/complaints received after this timeline may not be eligible for a refund. 1.6 Errors in delivery? Oops! We know life happens, Please let us know when this happens so we can make things right.
1.6.1 For items left out of your order we will provide a replacement at the earliest opportunity working with you.
Refund payment timelines:
* CosmoFarmers Credit – 36 hours after the refund approval
* Online Refund – 3 to 5 business days post refund initiation, depending on your bank partner